Emergency Contacts for Property Management

Authorised Emergency Contacts for Urgent Repairs Only

Plumbers:
Citywide Master Plumbing | Degen Martin | 0411 802 548
Dripless Plumbing | Andrew | 0405 688 604

Electricians:
Glenco Electrical (24 hour service) | 02 9700 9996
Town Electrical | Jake | 0401 667 372

Locksmith
Willoughby Locksmith | George | 0434 115 566
Ajax Locksmith | Arek | 0418 413 013

*For more information on what qualifies as an urgent repair, please refer to this guide: Urgent Repairs in Residential Rental Properties.

Important Reminder: To avoid potential overcharges, please use our authorized contractors listed above. If you engage an unauthorized contractor, you may be responsible for any excess charges.

Non-Urgent Repairs: For non-urgent issues, please email rent@randw.com.au including photos and description including description and photos and they will be addressed. Thank you for your cooperation.

What constitutes an Emergency?

What constitutes an Emergency?
Please note that urgent repairs have a specific meaning under the Residential Tenancies Act which is best described by Fair Trading’s advice on the matter: The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent repairs are: a burst water service or a serious water service leak, a blocked or broken toilet (no toilet facility if there is a 2nd functional toilet the matter is not considered urgent) , a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, a failure or breakdown of the gas, electricity or water supply to the premises, a failure or breakdown of the hot water service, a failure or breakdown of the stove or oven, a failure or breakdown of a heater or air-conditioner, a fault or damage which makes the premises unsafe or insecure. If urgent repairs are needed you should notify the landlord or agent right away. The landlord or agent must arrange for the repairs to be done as soon as possible. If you cannot reach them, check your tenancy agreement for the details of a nominated tradesperson to contact. If urgent repairs are not done within a reasonable time you may be able to arrange for the work to be done and be reimbursed by the landlord (but only up to $1,000). However, you must be able to show that: the need for the urgent repair was not your fault, you contacted the landlord or agent about the problem or made a reasonable attempt to do so, you gave the landlord or agent a reasonable opportunity to get the repairs done, the repairs were carried out by a licensed tradesperson (if appropriate). Please note that should the matter not be considered an urgent repair or the above has not been complied with the landlord may reject your request for a refund. Where possible please utilise the above authorised contractors only, should they not be available (reasonable attendance delays are expected) and you use a 3rd party supplier as a last resort, kindly ensure that any works carried out are limited to rendering the property safe and secure.

*Please also see: Office Fair Trading NSW “Urgent Repairs”

FAQ

Do I need to be there for open homes or inspections?

Not at all. We’ll handle everything professionally, respecting your time and space while ensuring buyers feel welcome and informed.

How should I prepare my home for sale?

Presentation matters. From minor touch-ups to expert styling, we’ll guide you on how to showcase your home in its best light—inside and out.

What should I look for in a real estate agent?

Experience, communication, and local knowledge count. You want someone who listens, guides you with honesty, and knows how to get results—now and always.

What’s a property appraisal, and why does it matter?

A professional appraisal gives you a clear understanding of your home’s current market value—an essential first step in planning your sale with confidence.

When’s the right time to sell?

The ‘perfect’ time depends on your property, your goals, and the market. We’ll help you weigh the factors and decide what works best for you.

Will I need to pay Stamp Duty?

Stamp Duty usually applies to buyers, but rules can vary. We can connect you with trusted legal and financial advisors to make sure everything’s covered.

‘What’s the best way to market my property?’

The best marketing strategy is one that’s tailored—to your home, your audience, and the current market. It’s not about ticking boxes; it’s about standing out where it matters. That means combining strong digital reach with compelling visuals, authentic storytelling, and targeted strategy. If you’re thinking about selling Talk to us today.